We are located at the small sunny island, named Singapore!

We do not have any physical storefor now so that we can keep our costs at minimal, to offer best prices for our fellow fans!(Rental costs in Singapore is really UwU)

But we do organise offline pop-up or join local events. Please look out for updates on our Instagram!

We understand your dilemma, especially when we are still very new in the market and you probably have never heard of us.
We promise 100% authenticity in all of our products as we only source directly from official suppliers.

Alternatively, you can try our services first, by purchasing in-stocks products with us! We will process them in 1-2 working days.

There will be 2 emails sent to you once order and payment hav been made successfully.

If you do not receive any email, please check your spam inbox.
If you still do not receive it in your spam inbox or has passed 30 days since order date, you can check your order status at "My Account" page.

Alternatively, you can email us at hello@newnewonline.com

Pre-Order (PO) products are products that have not been released but are made available for fans to order in advance. Every PO item has an order deadline/closing date and estimated date of release. These information can be found on respective product page.

Please place your order before the closing date so that we can try to secure your unit with our supplier. However, please take note that all pre-order are subject to availability. Should there be any stock cut by supplier, we will inform you via email and provide you with the full refund via original payment.

Please also note that the release date is an estimation and subject to changes. Should there be any delay in the release date, we will notify you via email.

Stock Cut is an event where the manufacturer or supplier is facing overwhelming high demand and unable to supply to meet the high demand due to production limitations or restrictions.

If your order is affected by stock cut, we will inform you via email and provide you with the full refund via original payment.

Currently, we are only offering deposit payment option for selected items as we understand that it could be too painful to pay in full.

We are working on offering deposit system for all items. Please look forward to it.

Pre-Order (PO) products are products that have not been released but ware made available for fans to order in advance. While In-Stock products are already released and currently in our warehouse.

We strongly advise to order Pre-Order and In-Stock products in the separate order so that you can receive your In-Stock products first. Else, we will only ship your order based on the latest release date of the Pre-Order product.

For order with In-Stock products only, we aim to process your order within 1-2 days

For order with Pre-Order products only, we will have to wait till the product is release. Pre-Order products will usually arrive at our warehouse 1-2 months after the actual release date, depending on the origin. Once all Pre-Order products in your order arrive at our warehouse, we will process your order within 1-2 days.

For order cancellation, please refer to the Exchange and Return Policy.

If you have existing pending orders with us, you may opt for "Merge with existing order" under Shipping Options.

Alternatively, please email us at hello@newnewonline.com so we can assist you. Extra shipping fees may incur, depending on the quantity and size of extra items.

Yes, you can! Please email us at hello@newnewonline.com so we can assist you. Extra shipping fees may incur.

We apologise if you have received a defective/damaged item. Please email us at hello@newnewonline.com with the photos showing the damaged/defective areas and we will provide further assistance.

For local Singapore delivery, we use J&T courier and their shipping policy is usually 1-3 working days.

For International delivery, we use Fedex and Registered mail for our international shipments! As long as they deliver to your country, we can accept your order.

You may check the estimated shipping fees via here:

You may check the estimated shipping fees at the cart page by entering your country and address.

You may check the estimated delivery time at the cart page by entering your country and address.

For Singapore address, the delivery takes 1-3 business days
For outside of Singapore, the delivery will take 3 - 21 business days, depend on the type of courier and destination country selected.

Priority/Express delivery can be arranged upon request with extra charges incurred.

You may change your shipping address before the order has shipped out. To change the shipping address, please email us at hello@newnewonline.com with your order number.

If your order has shipped out from our warehouse, please contact the courier to request for the address change and any fee incur will be borne by the requestor.

Of course! All orders will be shipped out with real-time tracking number to ensure transparency and security.
We'll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also find this information under Orders section in My Account page.

If you do not receive any email, please do check your spam box.

Please check your order status under " Orders" section at "My Account" if you order has been shipped. If the order status is "Shipped", you can find the tracking number beside the status.

If you do not receive any email, please check your spam inbox. Alternatively, you can email us at hello@newnewonline.com

Please check your order status under " Orders" section at "My Account" if you order has been shipped. If the order status is "Shipped", you can find the tracking number beside the status.

If you do not receive any email, please check your spam inbox. Alternatively, you can email us at hello@newnewonline.com

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.

We have no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please note that some countries may require parcels to be opened for customs inspection. We cannot be held responsible for any actions taken by customs officials, and we are unable to provide compensation or replacements for any items lost, seized, or damaged during the inspection.